Terms and Conditions
Detailed description of goods and/or services:
Soughted (Pty) Ltd is a business in the Hospitality industry that provides accommodation.
Delivery policy:
Subject to availability and receipt of payment, requests will be processed within 30 days and delivery confirmed by way of email booking reference.(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)
Return and Refunds policy:
The provision of goods and services by Soughted (Pty) Ltd is subject to availability. In cases of unavailability, Soughted (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.
Customer Privacy policy:
Soughted (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of personal Information Act of 2013 (POPIA).
Payment options accepted:
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Soughted (Pty) Ltd bank account, the details of which will be provided on request.
Card acquiring and security:
Card transactions will be acquired for Soughted (Pty) Ltd via PayFast by Network who are the approved payment gateway for all South African Acquiring Banks. PayFast by Network uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website.
Customer details separate from card details:
Customer details will be stored by Soughted (Pty) Ltd separately from card details which are entered by the client on PayFast by Network’s secure site.
The merchant outlet country and transaction currency:
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
Responsibility:
Soughted (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
Country of domicile:
This website is governed by the laws of South Africa and Soughted (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
Variation:
Soughted (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
Company information:
This website is run by Soughted (Pty) Ltd, based in South Africa trading as Soughted Property Management and with registration number 2016/366252/07 and Scott Rethman as Director.
Company contact details:
Physical address: 38 Wale Street, 10th Floor Wale Street Chambers, Cape Town, 8001Email: info@soughted.comContact: 0870943276